Dealing with George Kent Home Improvements is a cut above the rest. For 8 years, I had nothing but problems with my flat roof. I wasted thousands of dollars on 2 failed flat roof replacements by "fly by night" roofers who represented themselves as experts and then took my money and ran. After the second leaking disaster, I took the recommendation of my neighbour and hired George Kent. They did the job exactly as planned with no hidden costs while keeping the highest standards in quality and service. Unlike the other roofers, George Kent's Residential and Commercial Estimator, Todd Schaafsma, clearly understood the challenges that I was facing with my flat roof and knew exactly what was needed to provide me with a permanent solution. He was extremely knowledgeable and went the extra mile to ensure that the estimate and scope of work were precise. He climbed in my attic and onto my roof. Finally, he made sure that he allotted enough time to explain the job to me in great detail. He pointed out the benefits of using the particular materials that he was recommending so that I was completely comfortable with the job before it started. I was especially impressed with the follow-up by Todd during the installation and in the... Debbie

Today they finished the job contracted to install the aluminum eaves, soffit, and kitchen side door.  I should point out that when we bought this house 17 years ago, a lot needed to be replaced; doors, windows, bays made, etc.  I have had many different contractors so I thought I knew what to expect.  The product was good and the work was careless, or the work was good and the product substandard.  Of course all the salesmen made the same guaranties and assurances.  Something always went wrong usually by incompetence and it always left me with the thought that anything Canadian is garbage. This job changed that thinking! I at least know that there is one company out there that does care about the public and understands that the customer must be happy or they won’t come back.  You have shown me that the customer is the bottom line and not an inconvenience.  I should have been suspicious when you showed up on time on the day promised.  This is a new first for me.  I understand that weather does not always make this possible but still, I WAS SHOCKED. Bill, the door installer and Marcus, the aluminum installer were very courteous, proficient workers who took the time to explain ... Jack

The installation of our new windows and doors was recently completed by George Kent Home Improvements and we wanted to take a moment to express our appreciation for a job well done! Many thanks are extended to Ken who spent a great deal of time with us both at our home and in the showroom to ensure our questions were answered.  Ken demonstrated thorough product knowledge and provided sound advice to help us decide on the best windows for our home. Installation was handled by Lonnie and his son Matt.  We were very impressed with the workmanship.  They installed 14 windows and 3 doors over a few days, including a huge bay window.  Lonnie and Matt worked quickly and efficiently, leaving each work area safe and spotless afterwards.  The caulking and capping were top notch.  We’d certainly recommend them for another project. We’ve had many wonderful compliments on our new windows and doors. P.S.  This is the third project George Kent has completed for us and our family.  The completion of each project has left us satisfied and with a home we are proud to call our own. With thanks and kind regards, David & Cathy

It is with gratitude we acknowledge the excellent service we did receive, both from the salesman Chuck and the installer Armand.  We really enjoy the basement windows and the shutters in front of our house.  With knowledgeable people like you, the firm "George Kent Home Improvements" can be proud of its personnel and we certainly like to include the secretaries for their friendly manner they approach customers. It is truly a pleasure to deal with your firm and we highly recommend the company for home improvements.  Keep up your good manners and high-class work.  That way success is guaranteed. Garrett

I was originally referred to your company by Rickey and was informed that you were the only company to deal with when it came to aluminum soffit and fascia. I want to express our appreciation for the manner in which the estimates were handled and the subsequent work that was completed.  Marcel couldn't have been more helpful in his dealings with us.  The proposal that he made to us, we just couldn't refuse.  I would also like to congratulate your company on the calibre of the installers.  They were just superb tradesmen and treated our house as if it were their own. As a handyman myself, it was a pleasure to watch them work.  They cleaned up the work site each day as if no one had been there.  A number of other householders on our street have remarked at the changed appearance of our house and I always take the opportunity to show them the quality of the work done. Once again, thank you and your staff for a job exceedingly well done. D & V

I am very pleased with the home improvements carried out by your company.  Your sales manager provided excellent communication between what we wanted and what we received.  If there was a slight discrepency, he would straighten it out very quickly. Your window installation crew did a wonderful job and the windows are exactly as we were shown.  They look great. The two gentlemen who put up the siding did an excellent job.  There were some pretty tricky angles to work out but they came through with quality work.  When they arrived, we discussed how I perceived the finished product to look.  When they finished, it was perfect. I praise your company for its quality of work, excellent product, and competitive pricing.  Thank you for maintaining such a high standard. Greg

We are writing this letter to express our great appreciation of jobs well done by the fine workers of your company.  We would like to give our high regard to your worker Marcus, whose workmanship and amicable manners have won even praises from our neighbours.  We also want to give thanks to your manager Chuck for his eagerness to help at all times as well as for his sound general advise.  Lastly, we would like to express our special gratitude for the professionalism displayed by another worker of yours, Armand who took extra effort to fix our slanted bay window.  All three employees mentioned above have been examples of admirable work ethics.  And we have been constantly impressed by their genuine and determined desire to look out for customers' best interests.  It was a pleasure conducting business with fine workmen such as those.  This experience should give us sufficient reason and confidence to put George Kent at the top of our list next time our home improvement needs arise. Penny & Tom

Steve

We had George Kent repalce all our Window's, Doors, Roof and Insulation. All I can say is wow!. This company is second to none with not only their products, but also their service. The technicians went over and above what they were supposed to do for my property. They even installed my christmas lights for me!!! They had someone come out to our house not only to price but to ensure that what we chose for the colours of our products would represent the house as best as possible. And boy were they right!!! I have referred this company to many of my friends and people on my street and they have hired them for many of their various trades. I would strongly recommend you hire this company for any of your major home repairs, such as the ones I have had completed. John from Etobicoke